Our Team

Some of the key members of our team include:

Jason Szuch — President/CEO

Jason Szuch began his career in the Hospitality field and has previously served as a Hotel General Manager. He has owned 3 other successful technology start-ups for the last 15 years. One of these is Hospitality WiFi, which has grown to become one of the largest independent wireless companies serving the Hospitality marketplace today.

Jason’s strengths include public speaking, team building, vision casting, and organizational leadership. He is a subject matter expert on CCTV, wireless networking, security, software applications, and wireless Internet.

In addition to his professional contributions, Jason has volunteered his time over the last 14 years ministering to college and high school students at his local church. He resides in Lima, Ohio, and is married to Lora, his high school sweetheart. They have three children, Ilona, Moriah, and Ryker.

Shan Griffin — Chief Operating Officer

Shan Griffin has a background that is rooted in manufacturing. His work experience includes over 9 years at a major component supplier to Honda of America and nearly 4 years of telecommunications in the Network Operations Center at UUNET/WorldCom, as well as 17 years in hospitality.

In each industry which he has worked, Shan has started on the ground floor and worked his way up to the management level. With 30 years of Internet Technology Training, Customer Support, Problem Solving, Quality Control (including 5 years of experience with Statistical Process Control & ISO/QS9001 Auditing), as well as Engineering and Management experience, he joined Hospitality WiFi in April of 2004 to help get the fledgling company off the ground.

For the past 17 years, Shan has worked with Sales, Engineering, and Support to create a reputation in the industry for hard work and integrity, following the mantra “We’re Simple, Fair, & Inexpensive” and actually doing what we say we’ll do, Hospitality WiFi has continued to experience exponential growth and expansion from day one.

In his personal life, Shan enjoys spending time with his wife Jennifer and two sons, Noah and Titus. He is a proponent of adoption and supports various causes to help orphans and widows. Shan and his wife are currently foster parents and are open to adoption if the opportunity arises in the future.

Brandon Miller — CTO, Developer, Network Engineer

Brandon Miller has been working at Hospitality WiFi since its inception in 2004 as a developer and network engineer. Brandon specializes in network design, product development, and advanced troubleshooting of networks.

Brandon studied and earned his Bachelor of Science in Computer Information Systems at Purdue University Calumet in 2002. College was just the beginning of Brandon’s journey of learning. He continues to stay abreast of the latest trends in information systems, security, and networking technology through continual study and research.

In his spare time, he enjoys being an avid runner for fun and fitness, reading, barbecue grilling, and a good cup of coffee. He has a wife and two boys who always keep him moving.

Miguel Rojas Campos — Vice President of Global Business Development

Miguel Rojas Campos joined our sister company SAY Security in 2007 as part of its Technical Support team, also performing Sales Management functions for the Spanish-speaking market. In 2015 he accepted an additional role in Hospitality WiFi as VP of Sales for Latin America & the Caribbean, and after seven successful years in the position, he recently accepted the role of VP of Global Business Development  for Hospitality WiFi.

Miguel’s years of experience as a project manager addressing the implementation of solutions in the field, particularly networking solutions, is invaluable to Hospitality WiFi as he expands his horizons beyond Latin American hotels, bringing this experience to hotels around the world  to improve their guest experience with Hospitality WiFi solutions.

Miguel also has 31 years of experience across the range of Information Technology, including Technical Support, Programming, Database Architecture, Database Administration, Computer Center Management, Technical Support Management, and Logistics Coordination from the IT perspective. Prior to joining SAY Security, Miguel worked in Mexico for successful firms in the banking, poultry, and automotive industries.

Craig Wheeler

Craig Wheeler — Regional Vice President, Australasia, SE Asia, Middle East, and Africa

Craig Wheeler started his working career as an Industrial Chemist working for one of Australia’s largest corporations, and then worked for US multinational chemical companies as a Technical Sales Consultant.

For the next 20 years, his role of security management/consultant working in the hospitality industry has enabled him to understand a broad range of client needs, from the owner of a property to the guest that uses it.

Over the past 10 years, Craig’s involvement in static and mobile CCTV Technologies has allowed him to grow into the WiFi technology market space, and his hospitality experience makes him a perfect fit for Hospitality WiFi. Craig’s goal in business is not only to meet but exceed his customers’ needs and provide them with a service second to none. Craig’s regional teams are strong and dynamic and will help their clients to design and build cost-effective turnkey solutions.

Craig’s love of golf also enables him and his clients to spend time outside the office trying to get that handicap down.

Craig is married with 3 beautiful daughters and a son.

Trudi Chambers —Regional Wireless Sales Manager, Australasia

Trudi Chambers brings with her over twenty years of knowledge and experience in the hospitality space across multiple platforms, IPTV/VOD, wired and wireless networking into independent and large-scale hotelier brands in partnership with streaming companies. Her business experience, including responsibility for sales, support, marketing, and operations across Australia and Asia, has rewarded her with strong relationships.

Additionally, Trudi spent 3 years as Country Manager at FCS, where she gained greater understanding of front and back of house processes, solidifying her ability to provide solution-based offerings for hotels. Her customer relationship expertise continues to bind her to the industry and ensure the right solution for each and every client.

Rock Correa — Sales and Technical Engineering Liaison, Asia-Pacific Operations

Rock Correa is based in the Philippines and joined Hospitality WiFi way back in July 2012 as a Remote Tech Support Agent for US operations. During the last quarter of 2018, the company started its expansion in the Philippines and Asia-Pacific. Rock assisted in upgrading the network infrastructure of hotels under the IHG brand and soon after was assigned as Sales and Technical Engineering Liaison for APAC in September 2019. At present, he also handles sales operations in the Philippines.

Rock’s past work experience includes time spent as a Sales Manager for known photographic brands such as Nikon, Agfa, and Konica in the Philippines, and as a Technical Support Representative for Time Warner Cable at a call center in the Philippines.

Siva

Siva Sivadheeban — Regional Installation/Technical Manager

Siva Sivadheeban joins Hospitality WiFi after a decade working in the Hospitality Guest Technology sector in Asia Pacific.

Siva previously held the positions of APAC Presales Engineering Manager for GuestTek and South Pacific Operations Manager for Intertouch over the past eleven years, positioning Siva to conquer his new role with Hospitality WiFi.

Siva holds a Master of Science degree for System-on-Chip Design from KTH, Stockholm and a Bachelor of Science Engineering honours degree for Electronics and Telecommunications from the University of Moratuwa, Sri Lanka.

Siva has a passion for technology and customer service and is well respected by hotels and his peers in the Hospitality industry across Asia Pacific.

Robby

Robby Hartanto — Regional Manager/Sales and Technical Support

Robby Hartanto is based in Indonesia and brings a wealth of technical expertise to his new role with Hospitality WiFi. With more than 13 years’ experience across multiple international chains such as Accor and IHG, Robby gained his Bachelor Degree of Computer Science in Indonesia.

Since then, he has worked as a Software and Program Engineer until more recently expanding his expertise to IT Management, overseeing hotel technology systems and WiFi installations. His dedication to service excellence has seen him become a very respected part of the IT community in Indonesia.

In his spare time, Robby enjoys playing drums, working with Novation Launchpad, and travelling.

Jon Szuch — Hospitality Program Manager, Best Western

Jon Szuch joined Hospitality WiFi in November 2017 as the Best Western Program Manager. He brings his knowledge of onsite Hotel WiFi installation requirements to the team. He has been involved in a verity of technical roles since 2006; during this time, he has worked in Marketing, International and Domestic Sales, Operations Management, On-Site Technical Coordinator, and Program Management. Working with two major Distribution VARs as a Cisco sales specialist and on the Global Team has given him insight as to the inner workings of different manufacturers’ go-to market plan as well as international and logistics ability. On his down time, he relaxes by taking long rides on his motorcycle and playing with his daughter.

Rex Wilges — Regional Sales Representative

Rex Wilges joined Hospitality WiFi Sales in 2011, bringing his experience across a wide range of Information Technology including Technical Support, Programming, Database Architecture, Database Administration, Technical Support Management, and Logistics Coordination from the IT perspective.

Rex’s broad knowledge of IT and rapport with customers have been key in creating a bridge between users, the Sales team, and Technical Support.

Michael “Mike” Mitchell — Regional Sales Representative

Michael Mitchell has been in the electrical, telecommunication, CCTV, and WiFi business for the past 27 years. Born in the wonderful state of Ohio, he has been married for 33 years to his beautiful wife, with whom he has 6 awesome children. They are also blessed with 7 grandchildren. Mike’s goal in business is to listen to his customers’ needs and wants and to help design and build them a cost-effective turnkey solution that meets those wants and needs.

Nicki

Nicki Termine — IHG Brand Manager

After 18 years as an elementary classroom teacher, Nicki Termine transitioned into an administrative role, first spending 4 years as an assistant principal and interim principal, then moving into the corporate world. Nicki has been a key part of the team at Hospitality WiFi for over 8 years, serving in a wide variety of administrative roles, including accounts receivable and procurement, shipping, and customer liaison.

In her most recent role as IHG Connect Manager, Nicki works to ensure that IHG hoteliers understand everything they need to know about the new IHG Connect program, while also managing Wi-Fi upgrade projects at various properties to ensure that they run smoothly and result in the best possible guest experience.

Michele Hicks — Regional Sales Representative

Michele Hicks joined the Hospitality WiFi Sales team in 2016. She started her career in the hospitality industry in 1989 as a Guest Service Manager and in 1993 transitioned to the role of Director of Sales and Catering. Her passion is working with people.

Michele has extensive knowledge of working in all departments of a hotel. She loves the hospitality industry and currently works primarily with IHG properties on the IHG Connect program.

Prior to Hospitality WiFi, Michele worked in Retail Management, Direct Sales, and Medical Marketing with breast cancer patients as a certified fitter for prosthetics.

Darrell Cranford — Hospitality Program Manager, Choice

Darrell D. Cranford joined Hospitality WiFi in July 2017 as the Program Manager overseeing our Choice Hotels International portfolio and brings a wealth of experiences to the Hospitality WiFi team.

Darrell holds a degree in Music from the University of Puget Sound, as well as numerous technology-related certifications, including MS Server(s), Unix, and MS-based web servers and related DB administration(s), and ISO 900x and ITIL processes and procedures.

Darrell’s experience ranges from running day-to-day operations of a retail facility, field services for a multi-billion-dollar company, and ISP infrastructure and services, to hotel member relations management with major hospitality organizations.

Darrell’s hobbies include playing chess with people all over the world, martial arts with his entire family, and forever being a fan of all music. Besides food, music is the universal thread that keeps humanity and people together, regardless of the many other distractions in our lives.

Rick Barclay — Regional Sales Representative

Rick Barclay joined our sister company SAY Security in 2003, and in 2015 also joined the Hospitality WiFi team.

Rick has over 25 years of experience in the low-voltage industry including WiFi, Networking, CCTV, Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, and more.  He carries certifications in many of these areas.

Rick enjoys being involved with his twin daughters (currently 14) as they participate in sports and he coached their winning softball team last year.

Rick’s main objective is helping clients by designing the best and most cost-effective solutions for WiFi, CCTV, and other products that we offer.

Alicia Hudson — Regional Sales Representative

Alicia Hudson joined Hospitality WiFi as a sales admin in May 2018, but was quickly promoted in February 2019 to a full sales representative focused on the Choice program. She is responsible for several major accounts across multiple hotel brands.

Alicia is a dedicated single mother and enjoys sharing her outdoor-focused hobbies with her daughter. Their favorite activities include camping, hiking, and target shooting.

Ben Ziegler — Sales Representative

Ben Ziegler joins Hospitality WiFi with a broad background in the communication industry, encompassing network backbone installations, telcom systems, Hospitality WiFi network design, installation, & sales consulting.

Ben offers technical solutions, solving both new build & existing hotel clients’ guest WiFi needs with the latest technology trends most relevant to today’s hotel guests.

Ben has been in the radio industry as both an owner & morning talk show host broadcaster for over 25 years.

Ben’s hobbies include music, such as playing the drums & guitar, attempting golf, and fine dining & traveling. Ben resides in Fargo, ND.

Joe King

Joe King — Channel Manager, US

Joe King joined Hospitality WiFi in 2019 to focus on Reseller Channel business and to be the central point of contact for all US Channel Partners.

Joe brings 20 plus years of experience working with partners, ensuring their access to required resources, and enabling them for success. Most of his career has involved Channel Management for companies such as, Nortel, ADTRAN, and ZEBRA/Motorola Solutions.

Joe’s background in Datacom / Telecom includes Routers, Switches, Gateways, VoIP, WLAN, WiFi, Cloud Based Solutions, and Support Services. With an understanding of these technologies and WiFi’s critical role in connecting the Internet of Things (IoT) to the network, Joe is here to assist with your efforts in selling world-class Hospitality WiFi products and services to your customers.

On a personal note: Joe is married to his wife Betty. They have 3 married children and 7 grandkids. Joe has enjoyed leading Financial Peace University courses, helping others archive financial freedom and become debt-free.

Beau Beidelschies — Senior Systems & Support Engineer

Beau Beidelschies has been with Hospitality WiFi since August of 2006 as a Systems and Support Engineer. His skills and duties include programming equipment for installations, engineering layout of wireless access points for properties for wireless coverage, phone support for customers and end users, and product research and testing.

Prior to joining Hospitality WiFi, Beau worked for Verizon Online as a DSL support operator, then as the Operations Assistant overseeing all day-to-day call center duties.

Gary Plescher — Systems & Support Manager

Gary Plescher joined Hospitality WiFi in July 2016. He is a graduate of Miami University in 1998, with a degree in Management Information Systems, and has extensive experience in media, private industry, and the public sector.

His hobbies include LEGOs, gaining experience in different technologies, and media.

Timbre Hissong — Staff Accountant, Best Western Liaison

Timbre Hissong joined Hospitality WiFi in 2016 to cover accounts receivable, purchasing, and ordering. She also serves as the Best Western Liaison. Timbre holds degrees in accounting and electrical engineering and worked in the automotive industry before joining Hospitality WiFi.

In her spare time, Timbre enjoys spending time with her husband and three children going bicycling, hiking, and attending her children’s music and sporting events.

Lori Elmore — Customer Relations Administrator

Lori serves in a variety of roles at Hospitality WiFi, including accounts receivable, purchasing, and order processing, and working with our Choice Hotels team and customers to help ensure orders and installs run smoothly.

Lori holds degrees in Business and Finance. Prior to coming on staff with Hospitality WiFi in 2016, Lori worked in Accounting at schools in Alabama and Ohio.

In her spare time, Lori serves at her local church, where her husband Al is the pastor. They have two daughters, Meagen and Amberly, son-in-law Blake, and a beautiful granddaughter, Harper Grace.

Melanie

Melanie Swiderek — Marketing Manager

Melanie Swiderek joined Hospitality WiFi in 2012 to head its Marketing efforts. She holds a Ph.D. from Cornell University and spent several years studying how messages affect beliefs, which led to her current focus on Marketing Communications.

Prior to joining Hospitality WiFi, Melanie gained more than 10 years of experience in technical writing, patent writing, and content creation. She has worked for a variety of high-tech companies and electronics standards creation groups in the areas of industrial wireless communication, mobile communication, and enterprise network technology, and she is listed as co-inventor on a patent related to mobile asset location using electronic tags. Her career has straddled the boundary between marketing and technical communications.

Melanie is married with 2 stepdaughters and 4 furkids. She spends much of her personal time volunteering with Shiloh Church UCC, where she heads the Finance committee and contributes to the Marketing and Personnel committees, as well as engaging in a number of ongoing service projects such as Rebuilding Together Dayton. She also enjoys volunteering with the local Five Rivers Metroparks and various other community organizations. In her spare time, she also enjoys reading books and playing video games.

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